UX Researcher resume example

• Defined the account-setup problem from 24 support cases and documented hypothesis definition and research design before recruitment; separated unclear error messages from identity-verification failures and piloted the task script with two participants.
• Conducted usability testing on account-setup prototypes with eight participants and an in-depth interview after each session; coded observed errors separately from stated preferences and linked findings to timestamps for product-development stakeholders.
• Wrote a recruitment screener tied to the research question, coded interview evidence with a second researcher, and separated observed behavior from participant opinion in the findings.
• Owned follow-up surveys using a piloted questionnaire, analyzed 42 responses by prior product experience and resolved a leading question before fielding. Reported conflicting interview evidence and sampling limits with the findings.
• Published research findings using tagged observations, chosen research methods and disconfirming cases in a searchable repository; reduced stakeholder evidence lookup from 12 to 4 minutes in a timed task and linked accepted recommendations to product development decisions.

• Facilitated evidence reviews with 7 product teams before prioritization. Connected the change to attributable downstream demand.
• Annotated the delivered design with spacing, type and interaction decisions, reviewed the first implementation with engineering, and corrected differences that affected comprehension or accessibility.
• Tested a revised layout with realistic long text, empty content and error states, annotated the places where the hierarchy broke down, and adjusted labels and spacing while preserving the established design system.

• Built a searchable repository for 96 studies with evidence strength and recency
• Ran seven-day diary studies with six volunteers using training accounts; coded interrupted setup tasks and follow-up questions, excluding incomplete entries and recording the limits of a convenience sample.
• Applied ethnography through consented contextual observation in two everyday settings; compared field notes with diary entries and retained contradictory cases rather than treating observed habits as population-wide preferences.
• Audited the study evidence matrix against consented field notes, resolved two inconsistent codes and completed a traceable link from each recommendation to observations and sampling limits.

Relevant coursework: Typography, visual communication, interaction design, design research

• Published a personal methods note explaining recruitment bias, observation coding, contradictory evidence and which product decisions the small study could not support.