Senior Event Planner resume example

• As workstream lead, converted business goals and participant needs into an event strategy, success measures, scope, and decision calendar; aligned stakeholders on what the event needed to achieve before logistics began.
• With responsibility for the review standard, managed venue, production, travel, registration, accessibility, food, and contingency dependencies in one operating plan; made handoffs and risk owners visible through execution and closeout.
• As workstream lead, negotiated vendor scope, service levels, pricing, cancellation terms, and evidence required for invoice approval; protected the event budget and service quality with enforceable terms.
• Built a run-of-show linking venue, catering and audiovisual cues, checked vendor commitments against contracts, and rehearsed a contingency for a delayed speaker before the event.
• Owned event logistics using a timed run sheet and supplier contracts, resolved conflicting setup windows and completed a rehearsed contingency plan before opening.
• Published event-planning training using observed registration queues, reduced check-in wait from 14 to 6 minutes in rehearsal and retained accessibility assistance routes.

• Reviewed registration flow, attendee support, session feedback, incidents, and budget variance after the event; aligned review standards and decision owners across the participating teams. Working with partner teams, converted the review into specific standards for the next event plan.
• Reviewed shift notes for unresolved guest or service issues, coordinated the response with the relevant team, and checked that the promised resolution was delivered before closing the item.
• Prepared the next shift for a service disruption by confirming staffing, reservations and unavailable facilities. Agreed a guest-facing explanation and checked that the front desk and service team offered the same resolution.

• Negotiated vendor scope, service levels, pricing, cancellation terms, and evidence required for invoice approval; aligned review standards and decision owners across the participating teams
• Created a simulated service plan with guest needs, staffing, supplier commitments and a disruption scenario; checked readiness by department and assigned a decision owner for unresolved dependencies.
• Walked through a late-arrival and service-recovery scenario, updated the run sheet and handoff notes, and reconciled the revised plan with budget, access and safety constraints.
• Owned the simulated service rehearsal using timed guest requests, resolved conflicting handoff instructions and completed an accessible service-recovery checklist.

Relevant coursework: Hotel operations, food service, revenue management, convention planning

• Published a personal service-design note using the rehearsal log, explaining queue priorities, food or guest safety boundaries and when frontline staff should escalate an exception.